Supporting students with behaviour change
As teachers, teaching assistants, pastoral leads, or school leaders, you will likely have encountered students presenting with low motivation and engagement, or behaviours that feel challenging. Whether you are seeking to support a student to reduce disruptive behaviour, engage with lessons or improve their attendance, these difficult conversations can sometimes feel frustrating and unproductive.
So, how do you engage with these students in a positive and productive way, that leads to desired behaviour change? How do you do this without damaging your relationship?
Motivational Interviewing (MI) offers a practical and evidence-based conversational approach that can help unlock a young person’s potential for change whilst maintaining mutual trust and respect.
What is Motivational Interviewing?
Motivational Interviewing (MI) is a collaborative, person-centred approach to communication that helps individuals explore their own thoughts and feelings about change.
MI was originally developed in healthcare and it is being increasingly used in schools. There is research evidence that using MI-informed approaches with students can improve: behaviour, academic motivation, attendance, punctuality, independence, effort, task completion, confidence and reduced disciplinary incidents.
Instead of relying on external rewards and sanctions, MI uses a guiding style to support the young person to think of their own motivation for change, set their own goals and feel empowered to achieve them. MI can be particularly effective for pupils who might be reluctant or unsure about making changes.
The beauty of MI is that it can be used flexibly in your everyday conversations and a lot can be achieved in 5-10 minutes.
How to apply MI in your conversations
To create meaningful, respectful, student-centred conversations that foster positive behaviour change, you need to embody the ‘spirit’ of MI, which uses the acronym ‘PACE’. It stands for Partnership, Acceptance, Compassion, and Evocation.
1. Partnership: Working together
Partnership emphasises collaboration rather than authority, ensuring that the student feels involved in the conversation.
Scenario: A student has been disrupting class and isn’t engaging with their work.

“I noticed that you’ve been finding it tough to stay focused during lessons. Can we figure out together what’s making it tricky and how we can make things feel easier for you?”

“I just don’t get what’s going on in class, so I get bored.”

“That makes sense. When the work feels confusing, it’s hard to stay motivated. What do you think would help us make the lessons clearer for you?”
By using collaborative language (“Can we figure out together?”), the staff member avoids blame and invites the student into the problem-solving process.
2. Acceptance: Valuing the student’s perspective
Acceptance involves recognising and respecting the student’s feelings, experiences, and autonomy. We may need to set aside our own thoughts and feelings about their behaviour, in order to show non-judgement and acceptance.
Scenario: A student is repeatedly late to school.

“I’ve noticed you’ve been arriving late recently. I just want to understand how things are for you in the mornings—what’s been going on?”

“It’s just hard to get up. I’m tired, and sometimes I just don’t care.”

“It sounds like mornings have been a real struggle for you, and getting out of bed doesn’t feel worth it right now.”

“Yeah, exactly.”

“Thanks for sharing that—it’s not easy to admit when you’re finding things tough. What might make mornings feel more manageable for you?”
By reflecting the student’s feelings without judgment (“It sounds like mornings have been a real struggle”), the staff member creates a safe space for the student to open up.
3. Compassion: Prioritising the student’s well-being
Compassion means showing empathy, understanding and genuine care for the student’s challenges. When we feel compassion, we feel compelled to help. We try to see things from the student’s perspective and offer support, rather than adopting punitive approaches, such as reprimanding or giving sanctions.
Scenario: A student is reluctant to participate in group work and often withdraws.

“I’ve noticed you tend to keep to yourself during group activities. I just want to check in—how do you feel about working with others?”

“I don’t like it. I feel like no one listens to me.”

“That sounds frustrating. It’s important to feel like your voice matters. What do you think would help you feel more comfortable in group work?”

“I guess if I was with people who don’t talk over me.”

“That’s a good point. Let’s work together to find a group where you feel more respected—it’s important that you feel part of the team.”
By focusing on the student’s emotional experience (“It’s important to feel like your voice matters”), the staff member shows compassion and prioritises their well-being.
4. Empowerment: Building confidence in change
Empowerment involves fostering the student’s belief in their ability to take meaningful action and make positive changes. Empowerment is about building confidence and strengthening the young person’s own motivation to change.
Scenario: A student frequently forgets to complete their homework and is falling behind.

“I noticed you’ve had a tough time keeping up with homework lately. What’s been making it hard to get it done?”

“I just forget about it until it’s too late.”

“That happens to a lot of people—especially when there’s so much else going on. When you do remember to finish it, what helps you stay on top of things?”

“If I write it down, I usually remember.”

“That’s a great strategy! You’ve already shown you can keep track when you write it down. How could we make that even more reliable for you?”
By focusing on the student’s past successes (“You’ve already shown you can keep track when you write it down”), the staff member builds the student’s confidence and empowers them to feel capable of taking the next steps.
Why Does MI Work?
Motivational Interviewing works because it shifts the role of the staff member from a ‘fixer’ to a ‘guide’. Instead of telling a young person what they ‘should’ do, you’re helping them discover their own reasons for change. This approach reduces defensiveness and resistance and increases the likelihood of genuine, long-lasting change.
Final Thoughts
Using MI principles in school doesn’t mean adding another ‘to-do’ to your busy day. Instead, it’s about changing the way you approach conversations with pupils—asking open-ended questions, listening deeply, and helping them recognise their strengths and motivations. Whether you’re a teacher supporting a student with attendance, or a pastoral lead addressing behaviour concerns, small shifts in how you communicate can make a big difference.
Next Steps
You can start by trying these strategies in your next conversation with a pupil. You might be surprised at how much more open and motivated they become when they feel heard, understood, and supported. You may well already be doing this skilfully.
At present, every secondary school in Wandsworth is working with SCPS to train an ‘AME Coach’ to use MI-based approaches with young people to enhance their motivation and engagement related to education, employment and future aspirations. (AME stands for autonomy, motivation and engagement.) For more information, contact us>>