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Beyond Pupil Voice: When Pupil Voice Isn’t Enough

Professor Laura Lundy’s model of participation helps us think more carefully about what needs to happen around a child’s voice for their involvement to be meaningful.

Lundy argues that simply giving children a “voice” does not fully capture what meaningful participation requires. Her model identifies four interconnected elements:

Space – Voice – Audience – Influence

Together, they provide a practical framework for everyday school life.


Space

Before asking what a child thinks, we need to consider whether we have created a situation in which they can safely and meaningfully tell us.

For some children, sitting opposite an adult and being asked, “So, what happened?” or “What do you think?” may be one of the least effective ways of finding out.

Participation requires psychological safety.

A child may worry about giving the “wrong” answer, disappointing an adult, being judged or getting somebody into trouble. They may need longer processing time. They may communicate more successfully through drawing, scaling, photographs, symbols, play or conversations with somebody they trust.

We should be especially careful not to confuse difficulties with conventional communication with an absence of views.

The question is not simply:

“Did we ask?”

It is:

“Did we create the conditions in which this child could genuinely tell us?”


Voice

Children also need support to form and communicate their views.

Sometimes adults ask children to make decisions without giving them enough information to understand the options.

“Which consequence do you think is fair?”

“Would you like to move groups?”

“Do you want extra support?”

These are only meaningful questions if the child understands what the possibilities involve.

Voice therefore involves making information accessible and helping children think through their experience.

We also need to remain curious about how children communicate.

A young person saying, “I don’t care,” may be expressing frustration, anxiety, previous experiences of not being listened to or uncertainty about whether their opinion will make any difference.

Rather than concluding that a pupil is “unwilling to engage”, we might ask:

What would make it easier for this young person to communicate their experience?


Audience

Perhaps one of the most overlooked elements of participation is audience.

Children may be asked for their views repeatedly.

Teachers ask. Teaching assistants ask. Pastoral staff ask. SENDCOs ask. Educational psychologists ask. Parents ask. Forms and surveys ask.

But from the child’s perspective, the more important question may be:

“What happens when I tell you?”

Listening involves more than recording what a child says.

It requires adults who are genuinely prepared to consider the child’s perspective, including when it challenges their own interpretation.

A pupil might say:

“I hate coming into school in the morning.”

Our first instinct might be to reassure them or explain why attendance is important.

But meaningful participation requires curiosity before persuasion.

Is the difficulty about separation from a parent? The noise of the playground? Uncertainty about what will happen that day? A difficult peer interaction? A particular lesson? Feeling rushed?

A statement that initially sounds like resistance may contain important information about how school is being experienced.

Listening does not mean agreeing with everything a child requests. It means taking their perspective seriously enough to explore it.


Influence

Influence is perhaps the clearest distinction between consultation and participation.

Children quickly notice whether adults are asking genuine questions or ceremonial ones.

If we repeatedly ask for their opinions but nothing appears to change, we risk teaching them that participation is performative.

Imagine a pupil tells us that the noise in the dining hall makes lunchtime overwhelming.

Perhaps they could eat slightly earlier. Perhaps a quieter area could be created. Perhaps ear defenders would help. Perhaps they would prefer to sit with a smaller group.

Or perhaps some options cannot realistically be offered.

The key principle is feedback.

We might say:

“Thank you for explaining what lunchtime feels like. We can’t change where everyone eats, but we can try the quieter table you suggested for two weeks and see whether it helps.”

The child has not been given complete control.

But they have experienced influence.

Even when a preferred option cannot happen, explaining why matters.

Without feedback, children may conclude:

“They asked me, but nobody listened.”

With feedback, they can understand:

“They listened, considered my idea and explained what they could do.”


What this can look like in everyday school life

Meaningful participation does not need to become another initiative. It can be woven into everyday practice.

Before responding to a behaviour incident, ask:

“What do you think happened?”

“What was going on for you at the time?”

“What might help next time?”

Before changing a child’s seat, timetable, support arrangement or group, ask what they think might help and what they are worried about.

When planning learning, give pupils genuine choices where appropriate: how they demonstrate understanding, where they work best, what helps them concentrate or what support feels useful.

When resolving friendship difficulties, avoid making children simply recipients of adult solutions. Help them identify what they would like to change and what a workable next step might be.

And when reviewing any intervention or support, move beyond asking whether it “worked”.

Ask:

“What difference did you notice?”

“What helped?”

“What didn’t help?”

“What should we do differently next time?”

These are small shifts, but they position children as active contributors rather than passive subjects of adult decision-making.


Participation is not the same as giving children everything they want

One anxiety around participation is that involving children means handing over decision-making entirely.

It does not.

Children’s participation exists alongside adult responsibility.

A school might not agree to a pupil’s request never to attend maths, for example. But asking about their experience may reveal that maths is associated with fear of making mistakes, difficulty copying from the board or embarrassment when being asked questions publicly.

The eventual decision may still involve attending maths.

But the experience of maths may change considerably because adults now understand the problem differently.

Participation is not about children always getting their way.

It is about children having a meaningful role in finding a way forward.


Who gets heard?

There is one final question worth considering.

When we create opportunities for participation, whose voices are easiest to hear?

Confident pupils.

Verbally fluent pupils.

Children who enjoy talking to adults.

Children whose communication style fits adult expectations.

Children who can quickly explain what they think and how they feel.

Meaningful participation requires us to think deliberately about those whose voices may be easier to overlook, including children with communication needs, learning difficulties, autism, anxiety, limited spoken language or simply those who find direct questioning difficult.

The responsibility sits with adults to make participation accessible rather than requiring children to become better at fitting our preferred way of listening.

Sometimes meaningful pupil voice may involve very little spoken language at all.

It might involve photographs, symbols, observation, drawing, choosing between options or working through a trusted adult.

Participation begins with the assumption that every child has a perspective worth understanding.


A participation check for school staff

Before making a decision that significantly affects a child or young person, try asking four questions:

Space: Have we created a safe and accessible opportunity for this child to participate?

Voice: Have we helped them understand what is happening and communicate their views in a way that works for them?

Audience: Is somebody genuinely prepared to listen and consider what they say?

Influence: How will the child know what happened as a result of their contribution?

And perhaps add one more:

If the child were asked afterwards whether their involvement mattered, what would they say?

Meaningful participation often begins with small changes.

Asking before deciding.

Giving children different ways to communicate.

Changing an approach because of something they have told us.

Explaining why a requested change cannot happen.

Returning afterwards to say:

“This is what we did with what you told us.”

These moments communicate something powerful:

You are not simply someone school happens to. You are someone who has a meaningful part to play in shaping your experience of it.

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Beyond Pupil Voice: The Psychology of Meaningful Participation

Children and young people spend a significant part of their lives in school. Decisions are made every day about their learning, support, relationships, behaviour, environment and future. Yet, despite being the people most directly affected by many of these decisions, they can sometimes remain at the edges of the decision-making process.

Schools are often very good at asking children what they think. We have pupil questionnaires, school councils, one-page profiles, annual review forms, class discussions and pupil interviews.

But there is an important question to ask:

Does having a voice necessarily mean having influence?

Meaningful participation goes beyond giving children an opportunity to speak. It means creating the conditions in which they can understand what is happening, communicate their views in ways that work for them, know that somebody has genuinely listened, and see how their views have shaped what happens next.

This matters across the whole school community. Teachers, teaching assistants, pastoral staff, senior leaders, SENDCOs and other professionals all make decisions that affect children and young people. Meaningful participation asks us to move from doing things for children towards doing things with them.


Why participation matters

Participation is not simply an optional extra or an example of good pastoral practice.

Article 12 of the United Nations Convention on the Rights of the Child establishes children’s right to express their views on matters affecting them and for those views to be given appropriate weight. The same principle is reflected across education policy and practice, including expectations around person-centred planning, behaviour, safeguarding and SEND.

There is also a strong psychological case for participation.

When children experience genuine involvement in decisions, we communicate something fundamental:

“Your experience matters. You have something valuable to contribute.”

This can support a child’s sense of autonomy, belonging and competence.

These experiences matter because motivation and engagement are shaped, in part, by whether children experience some sense of agency over what happens to them. When adults repeatedly make decisions about a young person without them, even when those decisions are well intentioned, the child may gradually learn that their contribution makes little difference.

Participation can help shift children from being passive recipients of adult decisions towards becoming active partners in understanding difficulties, identifying solutions and shaping their own school experience.


From tokenism to partnership

Roger Hart’s Ladder of Participation provides a useful way of thinking about how children are involved in decision-making.

Hart described eight levels of participation. The lowest three — manipulation, decoration and tokenism — are forms of non-participation. Higher levels move through children being informed and consulted towards shared decision-making and child-initiated activity.

The value of the model is not that every school interaction needs to sit at the top of the ladder. Adults continue to hold responsibilities for safeguarding, curriculum, behaviour, resources and many other decisions.

Instead, the ladder prompts a more useful question:

How much genuine agency does the child have in this process?

Consider a common school situation.

A pupil is asked to complete a “pupil voice” sheet before a meeting about their learning, behaviour or support. Adults praise what they have written, attach it to the paperwork and then spend the meeting discussing what should happen without returning to the pupil’s views.

The child’s voice is technically present.

But are they participating?

This is where Hart’s idea of tokenism becomes useful. Participation can look child-centred without actually giving the child meaningful influence.

Now imagine that the pupil is supported beforehand to identify what is going well, what is difficult and what they would most like to change. They can communicate this verbally, in writing, through drawing, video, symbols or via a trusted adult. Their priorities form part of the discussion and somebody returns to them afterwards to explain what was decided.

The difference is not whether a pupil voice form exists.

The difference is what happens to the child’s contribution.

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Preparing for Adulthood: The Psychology of Growing Up 

“When do young people become adults?”

It sounds like a simple question, but adulthood is not a switch that gets flipped at 18. It is a complex developmental journey that continues well into the twenties. 

For school staff supporting young people, particularly those with SEND, this has important implications. If we understand what is happening psychologically during adolescence and early adulthood, we can provide more effective support, set realistic expectations and create opportunities that genuinely prepare young people for life beyond school.


So, what does it mean to “grow up”?

Let’s start with a simple reflection exercise. What did you want to be when you were younger? What made you feel ‘grown up’ as a child? What daily tasks and activities do you do now that feel like “adulting”?   

The answers remind us that adulthood is about much more than age. It involves a gradual process of developing independence, building relationships, making decisions, understanding ourselves and finding our place in the world.

Psychologically, adolescence includes major changes in identity, emotional regulation, relationships, decision-making and moral development. Importantly, these changes continue throughout early adulthood, with ‘late adolescence’ extending from approximately 18 to 25 years. 

This challenges the idea that young people should suddenly and automatically be ready for adult responsibilities as they turn 18 overnight. Many are still actively developing the skills needed to manage complex decisions, cope with uncertainty and navigate adult systems.


The search for identity

Erikson argued that one of the main jobs of adolescence is figuring out who you are. Teenagers are trying on different versions of themselves, exploring interests, testing boundaries and working out where they fit in. That is why many young people seem to change so much during these years. Beneath the surface, they are building an answer to the question, “Who am I?” 

The next challenge is learning how to form meaningful relationships and feel that they belong. In practical terms, this means finding a sense of belonging through friendships, relationships, communities, workplaces and shared interests. Feeling connected, valued and understood by others is a fundamental human need and an important foundation for wellbeing. Interestingly, the recent DfE paper, ‘School belonging and attainment at key stage 4: linked data study’ found a relationship between school belonging and attainment (DfE, 2026a).

This reminds us that preparing young people for adulthood is about much more than grades, academic achievement or employment pathways. It is also about helping them develop a positive sense of identity, build supportive relationships, participate in their communities and experience genuine belonging. Schools play a crucial role in creating environments where young people feel known, accepted and included, and where they can develop the confidence and social connections that underpin a successful adult life. 

What is your school/setting already doing well to support young people’s sense of identity and belonging? 


The teenage brain and decision-making

As young people grow, their thinking becomes increasingly abstract and analytical. They begin to challenge assumptions, question authority and develop their own perspectives. At the same time, they can become highly self-conscious and sensitive to peer opinion. 

Anyone who has once been a teenager will recognise the “imaginary audience” phenomenon: that self-conscious feeling like there is a spotlight on you and everyone is watching, judging or evaluating you.

Understanding this can transform how we interpret young people’s behaviour. What can sometimes appear as reluctance, disengagement or poor decision-making may actually reflect the normal developmental challenges of adolescence. Creating psychologically safe environments, providing opportunities for supported risk-taking, and offering encouragement rather than judgement can help young people build the confidence and resilience needed for adult life.


Why work matters

Employment is about much more than earning money. Work provides purpose, identity, belonging, confidence and social connection. Conversely, exclusion from employment can contribute to isolation, reduced independence and limited life opportunities. And yet, recent DfE data indicates that approximately 30% of young people will experience being ‘NEET’ (Not in Employment Education or Training) at some point during the ages of 16 and 21 (DfE, 2026b). 

In Wandsworth we have examples of creative and flexible work experience placements, supported internships and personalised post-16 pathways. These approaches focus on identifying the support a young person needs to be successful, rather than asking whether they are capable of work. 

For schools, this reinforces the importance of raising aspirations early, providing meaningful encounters with workplaces and embedding discussions about employment throughout a young person’s education. 


Preparing for adulthood is everyone’s business

Preparation for adulthood should begin early and be woven throughout school life, rather than only becoming a focus during Year 11 or Year 13.

The four PfA domains of employment, health, independent living, and friends, relationships and community participation are relevant to every young person.  

Schools play a crucial role in developing these areas through everyday experiences:

  • Encouraging decision-making and independence.
  • Building self-advocacy skills.
  • Supporting friendships and belonging.
  • Providing opportunities to contribute to the community.
  • Raising aspirations about employment and future possibilities.
  • Helping young people understand their own strengths and needs.

Final thoughts

Grades matter, but so do identity, belonging, independence, relationships and purpose. How is your setting already supporting and empowering young people to become confident, connected, self-aware and hopeful adults? 

Educational Psychologists can be valuable partners in this work. Whether you are looking to develop pupil voice, strengthen independence, build inclusive approaches to careers education, support emotional development, or create a more psychologically informed transition pathway, why not start a conversation with your Ed Psych? 

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What Schools Are Saying About SCPS

Schools across Wandsworth consistently highlight the Schools and Community Psychology Service (SCPS) as a valued partner in supporting students, staff, and families. Feedback from 38 different schools across the borough underscores the breadth of our impact. We take pride in working collaboratively with schools, co-developing strategies, and providing expert guidance to help create the best possible outcomes for students.

We are encouraged to hear that our expertise, responsiveness, and commitment to collaborative working is helping schools navigate challenges and develop effective strategies.

Here’s some highlights from what schools have to say:

Expert Knowledge and Professionalism

We are recognised for our high level of expertise and collaborative approach, working alongside schools to provide essential insights and guidance.

“Highly knowledgeable and professional service, we are lucky to have this service in Wandsworth!”

Head Teacher
Alternative Provision

“Expert knowledge and expertise that differ from that of teaching staff/SENCO. Helpful for staff and parents to be able to understand a child’s needs better and therefore support them better.”

Inclusion Manager
Primary

As a fully staffed team with deep knowledge of Wandsworth’s diverse communities, we build lasting relationships with schools, offering tailored psychological support informed by local needs. The team also plays a vital role in key decision-making panels and forums, bridging local authority strategic planning with school-level implementation to help schools access additional resources and make the best use of existing support.

Collaborative Support for Schools and Staff

Schools value the opportunity to work closely with SCPS, benefitting from a supportive and reflective space to explore complex situations together.

“Having a calm voice and thoughtful presence to give us the space to talk through a difficult case – it can be difficult to find the time and not to feel as if you need to have all the answers (especially as a SENCo) and the EPs that I work with are great at providing that space and asking all the right questions!”

Inclusion Manager
Secondary

Our consultation model is built around working with schools, ensuring that all voices are heard and that strategies are co-developed for meaningful and lasting impact. Our approach is based on robust theoretical evidence and a commitment to understanding the child within their wider context. While it may take longer than a direct within-child assessment approach, this model provides a comprehensive and holistic view of a child’s needs. By taking the time to explore the systems around the child, we help schools develop sustainable and long-term solutions that benefit students, staff, and families alike.

Empowering Schools Through Training and Development

Training and professional development provided by SCPS equip school staff with the tools they need to better support students in a collaborative learning environment.

“Very supportive service for supporting staff to meet the needs of children through training and consultations which has supported staff in challenging situations.”

Inclusion Manager
Primary

“Great INSETs.”

Inclusion Manager
Primary

We are leaders in delivering training on trauma and relational approaches, ELSA, AME coaching, and other evidence-based strategies that support schools in meeting the needs of their most vulnerable students. The team also supports professional learning through monthly development sessions and opportunities to share expertise, ensuring that best practices are consistently refined and upheld.

Strong Communication and Responsiveness

Schools appreciate our clear and open communication, which supports effective collaboration and helps schools navigate complex processes with confidence.

“Excellent communication, child-focused sessions.“

Inclusion Manager
Primary

“Swift communication. All work is well planned and when deadlines are tight, SCPS always work to these deadlines.”

Inclusion Manager
Secondary

With strong relationships across Wandsworth schools, we work flexibly to provide timely and practical support when it’s needed most. The team’s size and diverse expertise allow for shared casework, ensuring that schools have access to a wide range of specialist knowledge and a collaborative approach to problem-solving.

High-Quality Assessments and Reports

Our assessments and reports are recognised for their depth and clarity, helping schools and families better understand students’ needs and access the right support.

“The EP reports are invaluable when applying for EHCNAs.“

Inclusion Manager
Primary

“Assessments are thorough and helpful and the EP is personable and efficient. Parents like him.”

Inclusion Manager
Primary

The team’s capacity to hold both pre-statutory and statutory work ensures a deep understanding of casework and provision, providing continuity for families and informed recommendations for schools.

Partnerships with Families and Multi-Agency Working

We work closely with schools, families, and other services to ensure a joined-up approach to student support, helping to navigate challenging conversations with care and expertise.

“EP having difficult conversations with parents to help them understand in a supportive way.”

Inclusion Manager
Primary

“Working in partnership with families, class teams and pupils. Advice and support on a myriad of issues that come with working in a school with a resources base and pupils in mainstream with high needs.”

Inclusion Manager
Primary

With direct links to Wandsworth Council, NHS teams, and key national networks, we are well-positioned to provide informed, system-wide guidance that enhances school support structures. The team is also a leading example in anti-racist practice, helping other local authority teams build confidence in this crucial area.

Flexibility and Innovation

Schools appreciate our adaptable and solutions-focused approach, working in partnership to develop strategies that fit their unique contexts.

“EPs open to new and innovative ways of working with the school and their decreasing budgets.”

Inclusion Manager
Primary

“Flexibility and calm approach to problem-solving!”

Inclusion Manager
Primary

With a large, well-connected team, we remain responsive to the evolving needs of schools, ensuring support is both effective and sustainable. Each EP is allocated a variety of early years, primary, secondary, and specialist schools, allowing for a broad familiarity with different educational settings while also encouraging team members to develop deeper areas of expertise.